• SHIPPING & DELIVERY
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  • TERMS & CONDITIONS

DELIVERY COSTS

Worldwide: $15 Flat Rate

AUSTRALIAN DELIVERIES

All orders placed before 12:00pm AEST will be dispatched the day of purchase, to be received the next business day - in most metropolitan areas. Orders placed after 12:00pm will be dispatched the following business day and to be received within 2 working days from purchase.

Please note: For regional deliveries, please allow an extra 3-5 business days. Please feel free to get in touch with us to find out exactly how long this will take for your designated area.

Domestic orders are shipped via Australia Post and DHL. Once your order has been dispatched, you will be sent a confirmation email with a tracking number to the email address linked to your order. Your parcel can be tracked through the nominated carrier’s website. The nominated carrier will be specified in the confirmation email.

All deliveries to residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding re-delivery.

Any items returned to BY JOHNNY will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.

Please ensure your delivery address is accurate, as we will not be held responsible for delayed or ‘lost’ parcels.

We endeavour to get your online order to you as quickly as possible, however we cannot guarantee next day delivery in all cases. Our carrier services are not always seamless with deliveries, sometimes there are situations that can cause unavoidable delays.

If you happen to place your online order over the weekend or on a public holiday, the order will be processed and dispatched the next working business day. There will always be unavoidable delivery delays surrounding public holidays.

Thank you and Happy Shopping!

INTERNATIONAL DELIVERIES

Please, allow between 5-10 working business days to receive your parcel from the time you place your online order.

For all International purchases, we will use DHL's 'Express Worldwide' service to ship your order. Once your order has been shipped, you will be sent an email containing your tracking number for this parcel, so you may view the delivery progress. Progress can be checked on the DHL website: www.dhl.com

Please, be aware that some international shipments can be subject to Customs or Import Duties / Taxes once they reach their destination. In these circumstances the responsibility falls on the receiver to pay the appropriate charges to release the goods from shipment. If you would like more information regarding customs or import duties taxes, please contact your local customs office, to receive an exact quote.

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