• SHIPPING & DELIVERY
  • RETURNS & EXCHANGES
  • SIZE GUIDE
  • SECURITY & PRIVACY
  • TERMS & CONDITIONS

EXCHANGES

If you have purchased the incorrect size and would like to exchange it for another style or size, please contact us at info@byjohnny.com.au, within seven days from the date of delivery and you will be sent an email containg a Return Authorisation number and detailed instructions on returning your garment.

Once the garment is received and has undergone a Quality Control check to ensure the garment has not been worn, is in original condition and all tags are attached, the new size or style will be dispatched.

Returned garments will not be accepted without; a Returns Authorisation number, 'Packing List' or proof of purchase and a noted reason of return within the parcel.

Please be aware, that in the event you wish to exchange your purchase, the responsibility falls on the customer to pay the appropriate postage charges to see the garment/s returned to By Johnny for the exchange to be processed. 

Customers will not be charged additional delivery fees for the sending of newly requested style/s or size/s from By Johnny to the customer.

 

RETURNS 

If you would like to return your purchase, please contact us at info@byjohnny.com.au, within seven days from the date of delivery and you will be sent an email containg a Return Authorisation number and detailed instructions on returning your garment.

Once a Returns Authorisation number has been issued, the garment must be sent back within seven days to be eligible for a refund, less postage. Items returned after seven days will receive credit only.

Once the garment is received and has undergone a Quality Control check to ensure the garment has not been worn, is in original condition and all tags are attached, the purchasing amount, less postage, will be refunded to the purchaser's Credit Card or Paypal account.

This process may take up to 14 days from when the garment is returned back to us, to go through all appropriate checks and channels, for refunds to be finalised. 

Returned garments will not be accepted without; a Returns Authorisation number, 'Packing List' or proof of purchase and a noted reason of return, within the parcel.

Please be aware, that in the event you wish to return your purchase, the responsibility falls on the customer to pay the appropriate postage / delivery charges and potential Customs or Import Duties / Taxes to see the garment/s returned to By Johnny for the refund to be processed.

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