Worldwide: $15 Flat Rate
In the lead up to this busy period, Australia Post can experience delays due to their high influx. In some cases, our usual overnight Express Service is currently taking up to 1-2 days, please keep this in mind when order. We appreciate your patience.
HOLIDAY SEASON SHIPPING
Due to public holidays and office closures, there will be delays in shipping of up to 5 business days for all orders placed between the 22nd December - 2nd January. If your order has been shipped, you will recieve a tracking number via email. We appreciate your patience on this.
All orders placed before 2:00pm AEST will be dispatched the day of purchase, to be received the next business day - in most metropolitan areas. Orders placed after 2:00pm will be dispatched the following business day and to be received within 2 working days from purchase.
Please note: For regional deliveries, please allow an extra 3-5 business days. Please feel free to get in touch with us to find out exactly how long this will take for your designated area.
Domestic orders are shipped via DHL and Australia Post. Once your order has been dispatched, you will be sent a confirmation email with a tracking number to the email address linked to your order. Your parcel can be tracked through the nominated carrier’s website. The nominated carrier will be specified in the confirmation email.
All deliveries to residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding re-delivery.
Any items returned to BY JOHNNY will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.
Please ensure your delivery address is accurate, as we will not be held responsible for delayed or ‘lost’ parcels.
We endeavour to get your online order to you as quickly as possible, however we cannot guarantee next day delivery in all cases. Our carrier services are not always seamless with deliveries, sometimes there are situations that can cause unavoidable delays.
If you happen to place your online order over the weekend or on a public holiday, the order will be processed and dispatched the next working business day. There will always be unavoidable delivery delays surrounding public holidays.
Thank you and Happy Shopping!
Please, allow between 5-10 working business days to receive your parcel from the time you place your online order.
For all International purchases, we will use DHL's 'Express Worldwide' service to ship your order. Once your order has been shipped, you will be sent an email containing your tracking number for this parcel, so you may view the delivery progress. Progress can be checked on the DHL website: www.dhl.com
Please, be aware that some international shipments can be subject to Customs or Import Duties / Taxes once they reach their destination. In these circumstances the responsibility falls on the receiver to pay the appropriate charges to release the goods from shipment. If you would like more information regarding customs or import duties taxes, please contact your local customs office, to receive an exact quote.
If you have purchased the incorrect size and would like to exchange it for another style or size, please contact us at firstname.lastname@example.org, within seven days from the date of delivery and you will be sent an email containg a Return Authorisation number and detailed instructions on returning your garment.
Once the garment is received and has undergone a Quality Control check to ensure the garment has not been worn, is in original condition and all tags are attached, the new size or style will be dispatched.
Returned garments will not be accepted without; a Returns Authorisation number, 'Packing List' or proof of purchase and a noted reason of return within the parcel.
Please be aware, that in the event you wish to exchange your purchase, the responsibility falls on the customer to pay the appropriate postage charges to see the garment/s returned to By Johnny for the exchange to be processed.
Customers will not be charged additional delivery fees for the sending of newly requested style/s or size/s from By Johnny to the customer.
If you would like to return your purchase, please contact us at email@example.com, within seven days from the date of delivery and you will be sent an email containg a Return Authorisation number and detailed instructions on returning your garment.
Once a Returns Authorisation number has been issued, the garment must be sent back within seven days to be eligible for a refund, less postage. Items returned after seven days will receive credit only.
Once the garment is received and has undergone a Quality Control check to ensure the garment has not been worn, is in original condition and all tags are attached, the purchasing amount, less postage, will be refunded to the purchaser's Credit Card or Paypal account.
This process may take up to 14 days from when the garment is returned back to us, to go through all appropriate checks and channels, for refunds to be finalised.
Returned garments will not be accepted without; a Returns Authorisation number, 'Packing List' or proof of purchase and a noted reason of return, within the parcel.
Please be aware, that in the event you wish to return your purchase, the responsibility falls on the customer to pay the appropriate postage / delivery charges and potential Customs or Import Duties / Taxes to see the garment/s returned to By Johnny for the refund to be processed.
THIRD PARTY PAYMENT PORTALS
Refunds are not available on purchases made through third party payment portals. Third Party Payment Portal transactions at BYJOHNNY.COM.AU are eligable for an exchange only.
SECURITY & PRIVACY
What information do we collect from you?
We collect personal information in order for you to be able to place an order, register for an account with BY JOHNNY or sign up to our newsletter. We will only collect personal information from you via our website or other communications such as by email, in person or over the phone. You are not obliged to provide any personal information to us, however, should you choose to withhold requested information, we may not be able to provide you with the goods or service that require the collecting of that information.
When you register with BY JOHNNY, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfil your order. When placing an order, we ask for your telephone number, this number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
If you opt to pay for your order by credit/debit card, we will collect your credit/debit card details to process the transactions. Saved credit/debit card details will never be shared with third parties and will only be used for the purpose of processing your order, using our payment partners systems. Additionally, we may also obtain information as a result of authentication or identity checks.
We will at all times comply with privacy laws with respect to any of your personal information we collect.
Collection of computer Data
When you visit BYJOHNNY.COM.AU our servers along with Google Analytics track and record information that your browser sends. This data may include the following: IP Address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours. The information obtained is not personal in nature and does not provide information relating to individual users. This information is only used for the purpose of analysing information in order to improve our product offering and user experience, store what is in your shopping basket and ensure that our marketing is relevant.
By using our website, you agree that we can place the below types of cookies on your device and access them when you visit the site in the future:
1. Functionality: to help us personalise content for you, enable you to browse the website and use features like our shopping basket.
2. Preference: Our website will remember preferences you make, for example your location, language or log-in details. This will help make your shopping experience simpler and more personal to you.
3. Analytics: used to measure and analyse how our customers are using the website. This allows us to continuously improve our website and your shopping experience.
4. Targeting or Advertising: these cookies are used to deliver adverts relevant to you. In addition, they help to limit the number of times you see an advertisement as well as help us to measure the effectiveness of our advertising campaigns.
If you wish to delete any cookies that are already on your computer, you can refer to the help and support area available on your internet browser for further instructions.
From time to time, we may employ third party business partners to utilise this information on our behalf. We may also share this information with third party business partners to provide you with targeted advertising. In such cases, these third parties are subject to confidentiality agreements.
How we may use your personal information
Your personal information may be used to process orders, payments and to assist in providing you with a personalised shopping experience. Your personal information will also be used to fulfil and deliver your orders and manage your account. Personal information that you provide may, in required instances, be disclosed to a credit reference or fraud prevention agency, which in turn, may keep a record of that information. Your information may also be disclosed to the following parties;
- Where there is a legal obligation to do so, to any relevant government, judicial and regulatory body
We may also use your personal information to send you marketing updates but only ever if you have opted in as a preference (see next section for more information on this). We do not sell your personal information to third party marketing companies.
Disclosure of Personal Information
Before we disclose personal information about you to a third-party business partner, we take reasonable steps to ensure that said third parties do not breach APPs in relation to this information.
The kinds of Third-Party business partners we may disclose this personal information to includes delivery service providers, IT Service Providers and our advisors including professional advisors (legal and financial advisors).
We intend to use your personal information in direct marketing, however, we will not do so unless we have received your consent.
When you register you will be given the option to opt-out of subscribing to our regular update service which may send you emails regarding offers, new products, one-off marketing promotions, campaign material and website updates.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed. Any email you receive from us will contain an automated unsubscribe link, allow you to opt-out of that particular email communication. You may also opt out of our direct mail service by contacting our team on 02 9669 2000 or by email at firstname.lastname@example.org
Accessing and Updating of Personal Information
We will endeavour to keep your personal information accurate, complete and up to date. You can assist us with this by letting us know if you notice errors or discrepancies in information we hold about you by letting us know if your details change.
At anytime you may request access to your personal information by contacting us, which we will provide within a reasonable time.
If for any reason you are concerned that the personal information we hold is not correct and you have an account with us, please visit our website and, after logging in using the sign in at the top right on the home page, your personal information will be made available for you to review and update if required. Only you or, if requested, a member of the customer care team, may access your personal information from the website using your password and user ID. Please note, that once an order has been processed you cannot update your shipping address from this section – you will need to contact email@example.com directly.
Retention and Security of Personal Information
We will not keep your personal information longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used. Personal information provided by you is retained if the purpose for which the personal information was collected still exists, it is so required by law, statue or regulation, or it is in the public interest.
At all times, we will take all reasonable steps to ensure that your personal information is protected. We will also deleted and de-identify any of your personal information that is no longer needed.
TERMS & CONDITION
The purchase of products from www.byjohnny.com.au is limited only to parties who can enter into and form contracts in accordance with Australian Law. Customers must provide their real name, phone number, email address and other requested information.
By Johnny takes every precaution to make our site as secure as possible. SSL is used to encrypt and protect data sent to us, to ensure your details remain safe. We do not hold any payment details on record.
When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. All credit/debit card holds are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, By Johnny will not be held responsible for any non-delivery. Payment can be made by VISA, MASTERCARD, AMEX, PayPal or direct transfer. Payment will be cleared from your account upon receipt of your order.
www.byjohnny.com.au is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold, hired or used for commercial benefit. By Johnny reserves the right to decline multiple quantities to one customer or address.
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